+ Why My Apartments London ?
My Apartments London is an experienced provider of high quality accommodation to both corporate and leisure clients at very competitive rates.
The apartments can be booked on a nightly basis, similar to a hotel, but with My Apartments London the longer you stay the less you pay! However, unlike a hotel room your apartment is also equipped with a kitchen or kitchenette and a living area. This gives you more space and freedom.
+ How Long Can I stay At My Apartments?
We are able to accommodate both short and long lettings.
+ What is the difference to a hotel?
Our rates are priced per night, per apartment (not per person). There are no hidden service charges as associated with hotels. All our apartments have complimentary use of Wi-Fi. Also if you are coming with a group of friends or family, you can just choose one of our larger apartments instead of having to pay an extra room.
+ What is included in the rate?
More living space and comfort, as well as a weekly housekeeping service for direct bookers, turndown service (rubbish collection). Additionally, each apartment comes equipped with a cooking station, cookware, dishes and utensils.
+ How do I make a reservation?
Booking is very easy, you can either use our online secure booking engine, or by contacting our reservations team on +44(0) 20 7587 3019 or email firstname.lastname@example.org.
+ Do I have to pay by credit card?
Our online booking system via our website accepts Master /Visa credit and debit cards. If you prefer to use alternative mode of payment kindly contact our reservation team on +44 (0) 207 587 3019 or drop us an enquiry at email@example.com.
+ Does the apartment provide bed linen and towels?
At the time of your arrival, fresh linen and towels will be provided according to advertised maximum occupancy of apartment.
+ There are no available apartments on the website, is this definitely the case?
Sometimes there are last minute cancellations and the booking system might not update promptly. We advise you to always check with our reservations team. Please contact them on +44 (0) 207 587 3019 or email them at firstname.lastname@example.org.
+ How far in advance do I have to book my apartment?
We always recommend to book apartment early, as there is quite a high demand, especially during busy dates.
We are also lucky though to have such variety of apartments to offer you, all centrally located, that even the one you are looking at is not available, we might be able to suggest alternate options.
+ Is there a minimum length of stay?
We can accommodate you for all lengths of stay, from one night right through to one year, subject to availability & restrictions.
+ Can I extend my stay?
You can request to extend your stay either at check in or during your stay which will be subject to availability.
+ What can I expect in my apartment?
My Apartments London vary in size, from a Studio Apartment containing both the sleeping, living and kitchen areas, with a separate bathroom, through to One and large Two Bedroom apartments with separate living areas, sleeping up to six guests. All apartments have a kitchen / kitchenette equipped with appliances, crockery (including plates, cups, glasses and pans) with a full suite of utensils. All of our apartments also have a LED TV and complimentary Wi-Fi.
+ How often will my apartment be cleaned?
When you book directly with us for 8 or more nights, weekly complimentary full cleaning service is provided.
Our Housekeeper will come daily except Sunday & public holidays to remove the rubbish. Full cleaning service can be prearranged at an extra charge.
+ Where are the apartments located?
- Earls Court
- Piccadilly Circus
- High Street Kensington
If you are coming with your own car, we advise you to check the London Transport website for more information about directions and congestion charge.
+ Can I leave my luggage if I am early?
Our check in staff can hold the luggage for you from 11:00 to 18:00.
+ How do I check-in?
Check-in is on Meet & Greet basis from 14:00/15:00 - 22:00 and has to be pre-arranged for your convenience. Kindly communicate your estimated time of arrival and if any changes at your earliest convenience.
Please contact one of our reservations staff on +44 (0) 207 587 3019 or email us email@example.com.
+ How do I check-out?
Check-out time is by 11:00. If your departure is before 11:00 we would request that you leave the keys on the kitchen counter. If your flight is late in the day, luggage storage can be arranged from 11:00 – 18:00 at additional charge.
+ How do I amend my booking?
You can always contact us by email or telephone for any amendment or support you might require; Just contact us on +44 (0) 207 587 3019 or firstname.lastname@example.org.
+ Who shall I contact if I want to book more than one apartment?
Our reservations team will answer your enquiry whether is just you travelling or the whole extended family. For large group booking however we advise you, to contact us well in advance and we will try to accommodate you all.
+ Is it possible to view an apartment before booking?
We will be more than happy to show you round. Please contact us at email@example.com to arrange a viewing. Subject to availability.
+ Do you offer corporate rates?
Absolutely! Please contact us at firstname.lastname@example.org to discuss it further.
+ Do we accept pets?
Unfortunately My Apartments cannot accept pets.
+ Can i smoke on premises?
Unfortunately My Apartments London strictly follows No Smoking policy.
+ Whilst staying in my apartment, can I hold a party of gathering?
As part of our terms and conditions we operate a strict no gathering, no party policy.
+ Is there a contact number for emergency?
If you need to contact us, kindly call +44 (0) 207 587 3019 from 08:00 – 22:00.
Please call +44 (0) 207 587 3019 after office hours In case of emergency only.